If you are running a Special School / Centre then we assess the Parental Satisfaction of your Centre’s children.
Parents’ Satisfaction is important for growth of any Special School / Centre – be it focuses on Behaviour therapy or Physiotherapy or Special education or OT or Speech therapy.
You should Assess Customer Satisfaction, Customer Attitude, Categorize Customers and then Plan Customer Engagement techniques.
This is where we help you
Without tracking the Customer Satisfaction Score and Customer Dissatisfaction Areas, no business can grow.
Interviewing Parents of Special Children for a Customer Satisfaction Survey is a tricky thing, (although the survey helps parents also).
We based on our experience has devised the model of developing Parental Satisfaction toward Special School / Centre.
Areas / Dimensions We Evaluate
Our model focuses on 1) Parental satisfaction about the performance of the Centre, 2) Perceived inevitability of the sessions, 3} Comfort – Discomfort Level, 4) Hope, 5) Perceived Money Value and 6) Comfort about therapist’s approach.
We focus on a set of Nine questions with alternatives on 5 point scale but spread through a discussion session to have optimum rapport and accuracy of responses from parents.
We also ask the Centre Head / Concerned Therapist to give an evaluation about each parent in his / her opinion on same question areas used for parents.
This helps to bring out the discrepancy between the Parent – Therapist / Centre and areas to be worked out
We process the total responses quantitatively and qualitatively to prepare a ‘Recommendations of Next Step’ regarding each parent assessed.
Alternatively the who;e process can be done ONLINE also, but doing it in person gives more accurate results.